Privacy Policy

Atlas Travel Booking LLC ("Atlas," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your information.

1. Who We Are

Atlas Travel Booking LLC operates as a travel concierge and booking assistance service. We assist customers with researching travel options, coordinating reservations, communicating with travel suppliers, facilitating purchases, and providing travel-related support services.

Atlas is not an airline, hotel operator, transportation provider, cruise operator, or travel supplier. Travel products are provided by independent third-party suppliers.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Date of birth
Mailing address
Email address
Telephone number
Emergency contact information

Travel Information

Travel destinations
Travel dates
Passenger names
Frequent flyer information
Seat preferences
Travel itineraries
Special accommodation requests
Passport information when required by suppliers
Visa-related information when required by suppliers

Payment Information

Billing address
Payment method information
Transaction records
Authorization records

For security purposes, payment information may be processed by third-party payment processors and financial institutions.

Communications Information

Emails
SMS communications
Chat messages
Call recordings
Customer support interactions

Technical Information

IP address
Device information
Browser information
Website activity
Cookies and analytics data

3. Recorded Calls

Customers acknowledge that telephone calls may be recorded for:

Quality assurance
Employee training
Fraud prevention
Transaction verification
Payment authorization verification
Customer support
Legal compliance
Chargeback defense
Dispute resolution

By communicating with Atlas by telephone, you consent to such recording where permitted by applicable law.

4. How We Use Information

We may use collected information to:

Provide concierge services
Coordinate travel reservations
Communicate with travel suppliers
Facilitate travel purchases
Verify customer identity
Process authorized payments
Provide customer support
Prevent fraud and abuse
Respond to disputes and chargebacks
Comply with legal obligations
Improve our services
Maintain internal business records

5. How We Share Information

We may share information when reasonably necessary to provide requested services.

Information may be shared with:

Airlines
Hotels
Cruise operators
Transportation providers
Travel suppliers
Global distribution systems (GDS)
Payment processors
Banks and financial institutions
Fraud prevention providers
Technology service providers
Customer support vendors
Professional advisors
Government agencies when required by law
Law enforcement when legally required

6. Payment Processing

Atlas may use third-party payment processors to facilitate authorized transactions.

Payment processing providers may collect, process, store, and secure payment information according to their own privacy and security policies.

Atlas does not sell customer payment information.

7. Fraud Prevention & Security

Atlas maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect customer information.

We may use customer information to:

Verify identity
Prevent fraud
Detect suspicious activity
Investigate disputes
Support chargeback defense
Comply with financial regulations

8. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand user behavior, and enhance customer experience.

Users may adjust browser settings to limit certain cookie functionality.

9. Data Retention

Atlas may retain information for as long as reasonably necessary to:

Provide services
Maintain business records
Respond to disputes
Comply with legal obligations
Support fraud investigations
Defend against claims

10. Your Rights

Subject to applicable law, customers may request:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Information regarding data usage

Certain information may be retained where required by law, contract, fraud prevention obligations, accounting requirements, or legitimate business purposes.

11. Children's Privacy

Atlas does not knowingly collect information directly from children under the age of 13 without appropriate authorization.

12. Changes to This Policy

Atlas may update this Privacy Policy periodically. Updated versions will be posted on this website with a revised effective date.

13. Contact Information

Questions regarding this Privacy Policy may be directed to:

Atlas Travel Booking LLC
Website: www.atlastravelbooking.com
Email: payments@atlastravelbooking.com